Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11755387
Complaint Overview
Complaint ID: 11755387
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 95060
Date Received: 2025-01-25T12:00:00-05:00
Date Sent to Company: 2025-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Block Inc ( cash.app ) allowed an account to be opened using my stolen identity and processed {$6800.00} in 'card not present transactions '. Without due diligence they opened and refuse to close the acounts or work with me in any way to get to the root of the fraud. They also reported this activity as legitimate to the IRS and I have had to take extra ID theft steps to make sure I am not liable for taxes due. This account is likely still active and committing fraudulent transactions but I have no access to know anything. I have never had any business with cash app or block inc.
Frequently Asked Questions
What is Complaint #11755387 about?
Complaint #11755387 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-01-25T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.