Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11692135
Complaint Overview
Complaint ID: 11692135
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Texas
ZIP Code: 790XX
Date Received: 2025-01-13T12:00:00-05:00
Date Sent to Company: 2025-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a PayPal digital reload for XXXX $ from XXXX I entered the wrong email sending the money to XXXX when it was supposed to be loaded to the PayPal account associated with the email XXXX. I contacted XXXX and PayPal several times I never received the digital reload and was never reembursed for the money I spent to purchase it. I sent several emails and called and called the only number I could find and was never given a solution.
Frequently Asked Questions
What is Complaint #11692135 about?
Complaint #11692135 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-01-13T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.