Checking or savings account -- Managing an account -- Complaint #11682244
Complaint Overview
Complaint ID: 11682244
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 11225
Date Received: 2025-01-17T12:00:00-05:00
Date Sent to Company: 2025-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today is Friday, XX/XX/year>2025. I should have had my direct deposit from my job deposited into my account with Capital One since Wednesday, XX/XX/year>2025. There was no notice of any problems with this occurring until Thursday night. There has been no update from Capital One on what is going on nor when this should be fixed. I have bills to pay and mouths to feed and am currently unable to due to this happening. I am also not the only citizen having to deal with this issue and it is simply unreasonable and unacceptable.
Frequently Asked Questions
What is Complaint #11682244 about?
Complaint #11682244 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-17T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.