Debt collection -- Communication tactics -- Complaint #11681784
Complaint Overview
Complaint ID: 11681784
Company: Central Portfolio Control INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Kentucky
ZIP Code: 40517
Date Received: 2025-01-20T12:00:00-05:00
Date Sent to Company: 2025-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've had a debt collector by the name of XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) that received my medical bill from XXXX XXXX XXXX XXXX without my consent. This includes my social security number, date of birth, and address, which is private information that I did not consent to giving. I did not consent to XXXX XXXX XXXX to share my information ( social security number, phone number, address, and date of birth ) with the debt collection agency XXXX XXXX, XXXX. This is a HIPAA violation, specifically unauthorized disclosure of Protected Health Information ( PHI ). I was also harassed numerous amount of times with phone calls from this debt collector agency. This is in direct violation of the FDCPA which states that debt collectors are prohibited from using abusive language, threats or harassment. I paid them a total of {$100.00} with four payments of {$25.00} on the dates of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX of 2023. I was even told after finally responding to the harassment of calls that I would have to pay {$150.00} at first. I told them I couldn't possibly do that and {$25.00} would be the best I could do. Now they have sent this medical debt to another company under the legal name Central Portfolio Control.
Frequently Asked Questions
What is Complaint #11681784 about?
Complaint #11681784 was filed against Central Portfolio Control INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-01-20T12:00:00-05:00.
How did Central Portfolio Control INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Central Portfolio Control INC.?
Yes, visit the Central Portfolio Control INC. company profile at readthecomplaint.com/company/central-portfolio-control-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.