Checking or savings account -- Managing an account -- Complaint #11681572
Complaint Overview
Complaint ID: 11681572
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Banking errors
State: Florida
ZIP Code: 32256
Date Received: 2025-01-20T12:00:00-05:00
Date Sent to Company: 2025-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
When I opened my Business Money Market Account with PNC Bank I was told the interest rate on that account would be 4.5 %. At no time was I told this rate was a " Promotion '' nor was any information given to me indicating the 4.5 % interest rate would go down. I am attaching the documents from XXXX XXXX with PNC, who TWICE verified the 4.5 % interest rate on the money market account. In XX/XX/XXXX the interest rate on the Money Market Account fell. I reached out to XXXX about this and got no response. The rate fell again in XXXX. Same pattern with XXXX. When the rate fell again in XXXX I drove to the nearest PNC branch to speak with a person. I met XXXX. XXXX XXXX, the " replacement '' branch manager. XXXX ( while sitting in front of me at her desk, in XXXX, FL ) pawned the matter off on XXXX XXXX, who is in XXXX, FL. I am attaching email correspondence with him, too. The 4.41 % interest rate on the business money market account that XXXX 's e-mail graphic indicated would continue in perpetuity never manifested on my account. Am appointment at the bank with XXXX XXXX on XX/XX/XXXX did not resolve this issue. Instead, she punted, yet again to " the resolution team. '' The resolution team has not contacted me with a resolution.
Frequently Asked Questions
What is Complaint #11681572 about?
Complaint #11681572 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-20T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.