Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11677702
Complaint Overview
Complaint ID: 11677702
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Florida
ZIP Code: 33150
Date Received: 2025-01-17T12:00:00-05:00
Date Sent to Company: 2025-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a formal complaint against Cash App ( Block , Inc. ) regarding inadequate customer service and unfair practices that I believe violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App did not take timely or effective actions to prevent fraud or adequately protect my account, leaving it exposed to unauthorized activity. Additionally, their dispute resolution process was both unfair and deceptive, failing to adhere to the error resolution requirements set forth under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. As a result, I have experienced significant inconvenience and financial loss, and I am requesting appropriate redress for these violations.
Frequently Asked Questions
What is Complaint #11677702 about?
Complaint #11677702 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.