Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11677472
Complaint Overview
Complaint ID: 11677472
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Missouri
ZIP Code: 65807
Date Received: 2025-01-16T12:00:00-05:00
Date Sent to Company: 2025-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Contacted cashapp in reference to two different transactions that was processed without my consent on XXXX in XXXX in bitcoins and another for XXXX sent to an unknown person by the names of XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX which cashapp notified me via email on XXXX and was told that due to cryptocurrencies it is against the law to convert back to USD AND PROVIDE ME MY XXXX dollars in refund this had caused a XXXX XXXX as my finances were impacted by this transaction and they refused to assist
Frequently Asked Questions
What is Complaint #11677472 about?
Complaint #11677472 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-16T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.