Debt or credit management -- Unauthorized withdrawals or charges -- Complaint #11677191
Complaint Overview
Complaint ID: 11677191
Company: Block, INC.
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Unauthorized withdrawals or charges
State: Texas
ZIP Code: 77566
Date Received: 2025-01-17T12:00:00-05:00
Date Sent to Company: 2025-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a court-authorized Notice of a proposed settlement in a class action lawsuit, XXXXXXXX XXXX XXXX XXXX. Block, Inc. and Cash App XXXX , XXXX, Case No. XXXX, currently pending in the XXXX XXXX for the XXXX XXXX of XXXX XXXX The proposed settlement would resolve a lawsuit that alleges that Block , Inc. ( Block ) and Cash App XXXX XXXX ( Cash App XXXX ) were negligent, made misrepresentations, and breached other obligations to their users in connection with ( 1 ) a data security incident that Cash App Investing disclosed in XX/XX/XXXX, ( 2 ) a data security incident that Block disclosed in XX/XX/XXXX, and ( 3 ) alleged unauthorized, and fraudulent withdrawals and transfers of funds to or from, and complaint and error resolution processes associated with, Cash App accounts and linked accounts. Block and Cash App Investing contest these claims and deny that they did anything wrong. This Notice explains the nature of the class action lawsuit, the terms of the settlement, and your legal rights and obligations
Frequently Asked Questions
What is Complaint #11677191 about?
Complaint #11677191 was filed against Block, INC. regarding Debt or credit management specifically about Unauthorized withdrawals or charges. It was received by the CFPB on 2025-01-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.