Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11677112
Complaint Overview
Complaint ID: 11677112
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: North Carolina
ZIP Code: 283XX
Date Received: 2025-01-17T12:00:00-05:00
Date Sent to Company: 2025-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this formal complaint against XXXX XXXX ( XXXX ) for violations of the Consumer Financial Protection Act ( CFPA ). The violations are as follows : 1. Deceptive Practices : XXXX misrepresented certain features of its platform, including [ describe the specific deceptive practice, e.g., unauthorized charges, misleading advertising about premium services, etc. ]. This caused me financial harm and was misleading to consumers. 2. Unfair Practices : The company engaged in unfair practices by [ describe the unfair actions, e.g., auto-renewing subscriptions without proper notice, failing to provide refunds despite promises, etc. ]. These actions resulted in undue costs and stress to me. 3. Failure to Protect Consumer Privacy : XXXX failed to safeguard my personal and financial data, leading to [ describe any consequences, e.g., exposure of sensitive information, unauthorized charges, etc. ]. I believe these practices are in direct violation of the CFPA, which prohibits unfair, deceptive, or abusive acts and practices ( UDAAPs ) in financial and consumer-related transactions. I request the following resolution : 1. A full refund of [ $ amount ] for the financial harm caused. 2. Clear documentation of XXXX compliance with CFPA regulations. 3. Assurance that XXXX will cease these practices immediately and implement measures to prevent further violations. Attached are [ list of supporting documents, e.g., screenshots, payment records, correspondence with XXXX, etc. ] that provide evidence of my claims. I urge the appropriate authorities to investigate these violations and ensure that XXXX XXXX complies fully with federal consumer protection laws. Thank you for your attention to this matter. Please confirm receipt of this complaint and advise on any additional steps required.
Frequently Asked Questions
What is Complaint #11677112 about?
Complaint #11677112 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.