Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11653731
Complaint Overview
Complaint ID: 11653731
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2025-01-18T12:00:00-05:00
Date Sent to Company: 2025-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm filing a complaint against Cash App ( Block , Inc. ) due to their inadequate customer service and support as well as unfair practices that violates the CFPA ( Consumer Financial Protection Act ). Cash App has failed to have timely and effective measures to prevent or address fraud on their platform which leaves my account vulnerable and unprotected. Secondly, the dispute resolution process is unfair and deceptive due to not adhering with the error resolution requirements under the EFTA ( Electronic Fund Transfer Act ) as well as Regulation E. These actions have caused significant issues and monetary loss on my part and I am looking for appropriate actions for these problems.
Frequently Asked Questions
What is Complaint #11653731 about?
Complaint #11653731 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-18T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.