Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11653665
Complaint Overview
Complaint ID: 11653665
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Mississippi
ZIP Code: 395XX
Date Received: 2025-01-18T12:00:00-05:00
Date Sent to Company: 2025-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I havent gotten my pay check cant make transfers and my company did say they sent my money directly to capital one! Then they didnt say anything til Thursday night in a email that said they would fix it by Friday morning at XXXX XXXX and here it is the end of the day and I still can no longer access my funds nor can I make any transactions or transfers and they arent answering their phone anymore as well
Frequently Asked Questions
What is Complaint #11653665 about?
Complaint #11653665 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-01-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.