Checking or savings account -- Managing an account -- Complaint #11653515
Complaint Overview
Complaint ID: 11653515
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 95116
Date Received: 2025-01-18T12:00:00-05:00
Date Sent to Company: 2025-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am an employee at XXXX XXXX XXXX who works with capital one to deposit our checks into our banks, Was expected to receive direct deposit thursday XXXX XX/XX/year> in the XXXX after not receiving direct deposit thought may be delayed for a couple of hours, at XXXX received a email from our field support at the company stating due to a third party vendor issue / outage all employees at XXXX XXXX XXXX would not be receiving our payroll on expected day XX/XX/year> Friday at XXXXXXXX XXXX Was informed by same field support that We would be receiving Payroll and direct deposits by friday XX/XX/year> but at a later time than when would typically get paid, Next Morning friday checked and still no direct deposit at around XXXX XXXX Read another Email from The field supporter stating and sending a letter sent by capital one stating we would recieve Direct deposit Today but depending on bank it would be up to them at what time it is now XX/XX/year> XXXXXXXX XXXX in california And assuming all banks are now closed and have still not received direct deposit, This is a complete distress for me an my family as to having bills due today and needing money to pay for groceries such as food and as well gas to get throughout the weekend as well as to be able to get to work and paying a phone bill which now will have to pay late fees due to not receiving the money that was supposed to be deposited since XX/XX/year>, and wondering how i will be able to call as well as get to places and to be able to clock in to work monday as to not being able to may phone bile but need phone in order to work as well needing gas to get to work, I am filing a complaint with the CFPB regarding Capital One 's failure to deposit my direct deposit from my employer and any other incoming deposits. Capital One has cited technical issues, which may violate the Electronic Funds Transfer Act ( EFTA ) as it requires timely access to funds. This situation raises concerns about consumer protection laws, and I request your assistance in investigating this matter to ensure my rights are upheld. Thank you.
Frequently Asked Questions
What is Complaint #11653515 about?
Complaint #11653515 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.