Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11653095
Complaint Overview
Complaint ID: 11653095
Company: PNC Bank N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Georgia
ZIP Code: 30252
Date Received: 2025-01-18T12:00:00-05:00
Date Sent to Company: 2025-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I was scammed a total amount of {$660.00} ( {$160.00} for application fee {$500.00} to holding fee ) by someone pretending to be a property manager from a rental company in Georgia XXXX XXXX XXXX XXXX, XXXX XXXX. Once i became aware that it was a scam, I immediately contacted the my financial institution PNC to let them know of what happened. The told me that it was nothing they was willing to do to stop the payment nor reverse the payment on my behalf. On XX/XX/year> {$200.00} ( partial deposit ) was scammed from my account from a different person claiming to be from the same property pertaining to Georgia. Again I contacted my financial institution with no avail. All transactions was through XXXX. While using the zelle application, there was never a mention to verify the receiver information nor any verification steps to make sure the receiver was a legitimate customer in 2021. I was never asked the questions that I am asked today using XXXX to make ensure that I am sending and receiving funds in a safe and legitimate manner. Also because I reported the fraud/scam to my institution, I was the one whom was punished by XXXX and was not able to do any more zelle transactions. I got scammed twice!!
Frequently Asked Questions
What is Complaint #11653095 about?
Complaint #11653095 was filed against PNC Bank N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-01-18T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.