Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #11652994
Complaint Overview
Complaint ID: 11652994
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: California
ZIP Code: 92392
Date Received: 2025-01-18T12:00:00-05:00
Date Sent to Company: 2025-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX This message to Equifax, please immediate action PLEASE REMOVE THE LOCK FROM MY CREDIT FILE I AM NOT ABLE TO OBTAIN MY CREDIT REPORTS AND MY CREDIT SCORE. MY CREDIT SCORE AND MY CREDIT REPORT HAVE NOT BEEN UPDATED FOR A LONG TIME THIS IS CAUSING A HARDSHIP. So please I am requesting from Equifax to remove the credit lock from my Equifax credit report immediately! I am providing all the evidence and the proof of documents and ID for Equifax to remove the lock from my Credit ASAP because its not a joke anymore causing me a hardship in my life because of that issue. I ATTACHED THE PROOF DOCUMENTS ID TO FORMS OF PROOF OF ADDRESS SOCIAL SECURITY CARD
Frequently Asked Questions
What is Complaint #11652994 about?
Complaint #11652994 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-01-18T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.