Checking or savings account -- Managing an account -- Complaint #11652821
Complaint Overview
Complaint ID: 11652821
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 62959
Date Received: 2025-01-18T12:00:00-05:00
Date Sent to Company: 2025-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint with CFPB regarding Capital One 360 's failure to deposit my direct deposit into my Capital One 360 checking account from my employer and any incoming deposits. Capital One has cited technical issues, which may violate the Electronic Funds Transfer Act ( EFTA ) as it requires timely access to funds. This " technical issue '' commenced on XX/XX/year>, this situation still has not been resolved as of XXXXXXXX XXXX XXXX on XX/XX/year>. I should have had access to my funds on XX/XX/year>, I still do not have access to these funds. This situation raises concerns about consumer protection laws and I request your assistance investigating this matter to ensure my rights are upheld. I am unable to make timely payments and I am incurring late payment fees for utilities, vehicles, mortgage, and credit cards that I should be able to make payment for by using the funds that should be deposited into my account. These late payments will appear on my credit report and affect my credit score as well.
Frequently Asked Questions
What is Complaint #11652821 about?
Complaint #11652821 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.