Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #11632756
Complaint Overview
Complaint ID: 11632756
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 306XX
Date Received: 2025-01-19T12:00:00-05:00
Date Sent to Company: 2025-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX @ approximately XXXX we met with someone who my husband had been communicating with through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX He was wanting to purchase a XXXX XXXXXXXX XXXX XXXX XXXXrom my husband. The amount was for {$9000.00}. The person said it was late and could not get the cash from the bank and ask if we could receive it through Cash App? We agreed only after confirming Cash App accepted receiving that amount of money. He got my Cash XXXX name and stated he sent it, I did not receive and he and I agreed it may be from service not being very good in the location we were in. He repeatedly said it sent on his end and we will get it. Stating it come out of his account with XXXXXXXX XXXX that he had an account with XXXX and with XXXX in XXXX, XXXX We agreed we would keep in touch if it did not, It was getting late so we agreed. Before we got home he canceled the transaction. I tried requesting again and he refused and blocked. I have contacted Cash App several times and tried to get information from Cash App and they only sent me a statement confirming that the money was never transferred into my account. The XXXX XXXX XXXX Department in XXXX XXXX was contacted and a report was filed but no help from anyone. So out a motorcycle and the cash. On Cash App and XXXX his accounts where fake accounts so we have no way to get in touch with him.
Frequently Asked Questions
What is Complaint #11632756 about?
Complaint #11632756 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-01-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.