Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11631398
Complaint Overview
Complaint ID: 11631398
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 78641
Date Received: 2025-01-19T12:00:00-05:00
Date Sent to Company: 2025-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Against Experian for FCRA Violations and Failure to Address Disputes Properly Details of Complaint : I have been diligently working to improve my credit, but I continue to encounter issues with Experian 's handling of my credit report including but not limited to my addresses, other personal identifiers as well as inaccurate accounts. Experian 's actionsor lack thereofseem to directly violate key provisions of the Fair Credit Reporting Act ( FCRA ), including : 15 USC 1681e ( b ) : Failure to ensure the accuracy of the information reported. 15 USC 1681s-2 : Neglect in correcting inaccurate or incomplete information provided by furnishers. 15 USC 1681i ( a ) ( 5 ) ( B ) : Failure to prevent the reinsertion of previously deleted information without notifying me as required. 15 USC 1681i ( a ) ( 6 ) ( B ) ( iii ) : Failure to provide a clear explanation of the results of an investigation into disputed information. 15 USC 1681c ( c ) : Improper handling of obsolete information. Despite multiple disputes Ive filed with Experian to address inaccuracies in my credit report, Ive faced repeated issues, including : Sham investigations : Experian does not properly investigate disputes, as highlighted in the recent CFPB lawsuit. They rely on inaccurate or improbable responses from furnishers without thoroughly reviewing consumer-submitted evidence. Reinsertion of disputed items : Accounts that were previously removed after disputes have been improperly reinserted under new furnishers, contrary to FCRA guidelines. Experian has also failed to provide required notices or certifications of accuracy under 15 USC 1681i ( a ) ( 5 ) ( B ). Lack of transparency : Experian has provided vague, confusing, or incomplete dispute resolution notices that fail to clarify the outcomes or actions taken regarding my disputes, violating 15 USC 1681i ( a ) ( 6 ) ( B ) ( iii ). Specific Accounts and Issues : Below are examples of accounts and errors that Experian has failed to address appropriately after multiple times of me disputing : XXXX XXXX XXXX ( Account No : XXXX ) This collection account was reported inaccurately and remains on my report despite disputes. XXXX XXXX XXXX ( Account No : XXXX ) Disputed for accuracy, but Experian has failed to remove or correct this erroneous account. XXXX XXXX XXXX ( Account No : XXXX ) Despite submitting evidence that this debt does not belong to me, the account remains listed. These errors negatively impact my credit score, limiting my access to credit, employment, and housing. My current FICO Score of XXXX does not accurately reflect my financial history due to these unresolved issues. Relevance to the CFPB Lawsuit : The CFPBs recent lawsuit against Experian for sham investigations and violations of the FCRA confirms my personal experience. Experians failure to ensure accurate reporting, provide proper dispute resolutions, prevent the reinsertion of incorrect information, and issue clear explanations demonstrates systemic issues that align with the CFPBs allegations. Thank you for your attention to this matter. I look forward to a resolution that aligns with federal consumer protection laws and restores fairness to my credit report. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #11631398 about?
Complaint #11631398 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-19T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.