Credit card -- Problem with a purchase shown on your statement -- Complaint #11585359
Complaint Overview
Complaint ID: 11585359
Company: Chime Financial INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07050
Date Received: 2025-01-16T12:00:00-05:00
Date Sent to Company: 2025-01-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday XX/XX/year> I went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and withdrew XXXX $ cash from the atm at XXXX XXXX. I must have dropped the card or was pick pocketed not entirely sure. Whoever took possession of my card started to make charges to XXXX XXXX as early as XXXX XXXX according to my XXXX bank statement. I worked the previous night and then came home took my son to school and then went to the XXXX. After that I was not looking at my phone and did not recieve a notification until XXXX XXXX which I did not see. Chime sent me a potential fraud alert and asked me did I try to make a purchase to XXXX XXXX for XXXX XXXX I did not see it so I did not reply. So Chime decided to send me XXXX more similar texts and did not stop letting the scammers drain my account despite them recognizing it as fraud. the following transactions were fraudulently made to my card ending in XXXX before I cancelled it XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TOTAL FRAUDULENT CHARGES. I called XXXX XXXX. for which I had an account with but in no way shape or form did I perform any of those transactions with my account. They stole my card and paid themselves to the accounts mentioned above with my card ending in XXXX XXXX CHIME CARD. Once I told them my information and what happened ( XXXXXXXX XXXX XXXX XXXX ) they gave me a complaint number XXXX. I spoke with " XXXX '' who verbally acknowledged that these charges were all fraudulent, and as they were still pending, can they be stopped. They basically told me too bad so sad scammers have rights. I have it on recording on my phone. I went to my local PD who didnt want to even let me make a report but I did make XXXX, with XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX report numberXXXX XXXX THIS EVENT HAS CAUSED ME EXTREME FINANCIAL HARDSHIP AND EXTREME EMOTIONAL DISTRESS. I WOULD LIKE TO SIGN UP ON ANY CLASS ACTION LAWSUIT BROUGHT AGAINST CHIME OR CASHAPP FOR THESE PRACTICES. WHY SEND ME A FRAUD ALERT AND WHEN YOU DO NOT PROCEED TO RECIEVE A RESPONSE THEY CHOSE TO INFACT PROTECT THE SCAMMER INSTEAD OF THE LOYAL LONGTERM CUSTOMER AND CONSUMER ( MYSELF ). THEY HAVE BEEN DOING THIS. UNFORTUNATELY I AM LEARNING NOW HOW POORLY THEY TREAT PEOPLE LIKE ME. I BELIEVE THESE FUNDS ARE GOING TO XXXX ORGANIZATION, AND SUSPECT THAT IT IS AN ORGANIZED CRIME SYNDICATE GOING ON THAT IS DOING THIS WITH THESE ACCOUNTS, AND THE CORPORATION BEHIND IT NEEDS TO BE INVESTIGATED FOR FUNDING XXXX ORGANIZATIONS BY STEALING FROM LAW ABIDING CITIZENS. THE FBI SHOULD BE NOTIFIED.
Frequently Asked Questions
What is Complaint #11585359 about?
Complaint #11585359 was filed against Chime Financial INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-01-16T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.