Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11585224
Complaint Overview
Complaint ID: 11585224
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 20176
Date Received: 2025-01-16T12:00:00-05:00
Date Sent to Company: 2025-01-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Against Equifax Information Services for Failing to Update or Correct Inaccurate Information Dear CFPB Representative, I am writing to file a formal complaint against Equifax Information Services for failing to update and correct inaccurate information on my credit report, despite my repeated attempts to resolve the matter and my compliance with the requirements of the Fair Credit Reporting Act ( FCRA ), codified under 15 U.S.C. 1681. Issue Summary : On XX/XX/year> ], I identified inaccuracies in my credit report as provided by Equifax. The inaccuracies pertain to XXXX credit card, the specific issue, including inaccurate balance, Utilization reported incorrectly, etc. ]. I promptly submitted disputes to Equifax and included supporting documentation to substantiate my claims, such as [ e.g., payment records, card statements Despite this, Equifax has failed to : Conduct a reasonable investigation into my dispute as required under 15 U.S.C. 1681i. Update my credit report to reflect the accurate information. Details of Violation : Equifax 's continued failure to update my credit report violates 15 U.S.C. 1681e ( b ), which requires consumer reporting agencies to ensure the maximum possible accuracy of the information they report. Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), Equifax is obligated to investigate disputed information within 30 days and correct any inaccurate information. Despite this legal timeframe, my credit report remains incorrect, even though I have provided ample supporting documentation. Impact on Me : This inaccuracy has negatively affected my creditworthiness, potentially hindering my ability to access credit or obtain favorable interest rates. Moreover, the undue stress and inconvenience of repeatedly disputing the same issue are unacceptable. Resolution Requested : I request that Equifax : Immediately correct or modify inaccurate information on my credit report. Provide written confirmation that the inaccuracies have been resolved. compliance with the FCRA to prevent similar issues in the future. I kindly ask the CFPB to investigate this matter and take appropriate action to hold Equifax accountable for failing to fulfill its legal obligations. Enclosed with this letter are copies of the following supporting documents : My credit report highlighting the inaccuracies Supporting evidence Credit Card Statement and a screenshot of my credit card showing a {$0.00} Balance with a {$200.00} credit balance I appreciate your attention to this matter and look forward to a timely resolution. Sincerely,
Frequently Asked Questions
What is Complaint #11585224 about?
Complaint #11585224 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-16T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.