Checking or savings account -- Problem caused by your funds being low -- Complaint #11585100
Complaint Overview
Complaint ID: 11585100
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Texas
ZIP Code: 76179
Date Received: 2025-01-16T12:00:00-05:00
Date Sent to Company: 2025-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Navy federal credit union continues to charge me overdraft fees yet I have money in my account or my direct deposit every two weeks. Starting XX/XX/year> my account no longer shows and pending deposits only deductions and they are holding my credits to allow my account to over draft so they can charge me then release my pay check late.
Frequently Asked Questions
What is Complaint #11585100 about?
Complaint #11585100 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-01-16T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.