Checking or savings account -- Managing an account -- Complaint #11577735
Complaint Overview
Complaint ID: 11577735
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 11385
Date Received: 2025-01-15T12:00:00-05:00
Date Sent to Company: 2025-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
There were withdrawals from my checking account that I did not authorized when I went to the bank they told me that two companies were using my checking account number and router number to withdraw money from my checking account with TDBank. XXXX WITHDRAW {$4.00} on XX/XX/year> and {$24.00} on XX/XX/year> I did not authorized these payments, they stole my checking account number and my router number to make these withdrawals. The bank refused to give me credit for these charges that did not authorized. There were also other withdrawals made from my checking account with faked Checks made with my information. They printed my name, address, phone number, account number and said that I authorized those checks. They stole my information and made these withdrawals XX/XX/year> {$3.00}, XX/XX/year> {$31.00}, XX/XX/year> {$34.00}, XX/XX/year> {$29.00}, XX/XX/year> {$31.00}, XX/XX/year> {$34.00}, XX/XX/year> {$29.00} TD Bank refused to give me credit for all the money withdraw from my checking account without my authorization. Someone stole all my information. I am XXXX XXXX XXXX and they committed fraud and stole My money. Please help me because TD bank doesnt want to give me back credit for these charges
Frequently Asked Questions
What is Complaint #11577735 about?
Complaint #11577735 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-15T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.