Checking or savings account -- Closing an account -- Complaint #11557392
Complaint Overview
Complaint ID: 11557392
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: North Carolina
ZIP Code: 283XX
Date Received: 2025-01-15T12:00:00-05:00
Date Sent to Company: 2025-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Paypal closed my account XXXX over a week ago after requesting verification docs that I have submitted many times before and successfully verified me. Submitted the same docs again. They canceled my transfers to checking and closed my account. With funds of XXXX $ in at the time. Now a total of {$720.00} in my account. They claim it could be 120 days. I have called emailed and chatted They say the system will review and they can not release funds. They refuse to give me my money. I was put in a state of emergency due to this. They legally can not hold over 10-21 days business wise if closing. I have no pending disputes or anything. Now I can not make my house payement. All of my funds were in paypal. I have called, emailed, chatted, and been given no help whatsoever. And, I was even verbally harassed demographically and offensive language used towards me by employees. I have a XXXX XXXX XXXXXXXX and can not get my XXXX XXXX XXXX XXXX XXXX XXXX XXXX in paypal. I have children whom need the money too to eat. They will not review and release any of my funds and paypal has acted illegally. I am happy to provide all proof of their actions. I just want my money and need my money as it caused my family and myself an emergency state when I was compliant with identity request initially and submitted all this same as any time they ask for withdrawals again and again. They do not act legally, and they are holding my money illegally. I wish to pursue legal action if my funds are not released for withdrawal immediately. I never received any user agreement or anything as well or signed anything so their holding and time holding is not legal for them to do and I have read on many cases where they hold or take our money if they close an account. We can not go 120 days without these funds let alone any longer.
Frequently Asked Questions
What is Complaint #11557392 about?
Complaint #11557392 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-01-15T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.