Credit card -- Fees or interest -- Complaint #11557227
Complaint Overview
Complaint ID: 11557227
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Indiana
ZIP Code: 46383
Date Received: 2025-01-15T12:00:00-05:00
Date Sent to Company: 2025-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hello, I am writing to express my concern regarding Barclays Mastercard and an unjustified late fee charge on my account. I recently noticed that a late fee was applied, despite my payment either not being late or being scheduled to process on the due date. This has happened more than once and I have to call and complain to have the fee reversed. To clarify, I had scheduled my payment for XX/XX/year> in accordance with the stated due date policy. Despite this, a late fee of {$29.00} was charged to my account. I have always made an effort to ensure my payments are timely and within the required timeframe. I called Barclays Mastercard and spoke with a rep and expressed how dishonest this is and why this happens. I was given a reason that made no sense that the fee gets added but then dropped after the payment post. I explained today is the due date and the payment in fact is already scheduled prior to any cut off time frame so the late fee is dishonest and unjust. The fee was removed but I should not have to call and do this monthly when I make on time payments. I now feel I have to comb through this account to ensure I have not been charged fees unjustly.
Frequently Asked Questions
What is Complaint #11557227 about?
Complaint #11557227 was filed against Barclays Bank Delaware regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-01-15T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.