Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11556939
Complaint Overview
Complaint ID: 11556939
Company: Finco Services INC DBA Current
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Maryland
ZIP Code: 210XX
Date Received: 2025-01-15T12:00:00-05:00
Date Sent to Company: 2025-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I disputed an XXXX charge on my current account that was made for over {$400.00}. XXXX instructed me to contact current bank and instructed them that because my bank cards and that purchase was not made using my XXXX account the only way they could find the account that someone had used my card under was if my bank filed a dispute because the money and purchase were not made under my XXXX account. I sent am email and called the bank in charge of current and they transferred me to a representative from current I explained i had XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX on XX/XX/year> and on that day the XXXX XXXX XXXX XXXX XXXX until after XXXXXXXX XXXX that night inwhich made it appear I was XXXX on XX/XX/year> the purchase from XXXX were made after I was XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> so I had no access to purchase anything from XXXX. Current bank has still not yet done this because they are saying I wasn't XXXX til the day after even after I sent proof I was XXXX at the time of the purchase. That was not the only fraudulent charges made during my XXXX XXXX XXXX between XXXX. I provided proof I was XXXX and the XXXX instructed me to explain because they didn't XXXX XXXX til after XXXX on the XX/XX/year> that it wouldn't show i was XXXX until XX/XX/year> however if they called and spoke to XXXX records department they would confirm i was in fact in XXXX XXXX XXXX during the time of the XXXX purchase XXXX
Frequently Asked Questions
What is Complaint #11556939 about?
Complaint #11556939 was filed against Finco Services INC DBA Current regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-01-15T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.