Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11530432
Complaint Overview
Complaint ID: 11530432
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 235XX
Date Received: 2025-01-14T12:00:00-05:00
Date Sent to Company: 2025-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Details of the Complaint : I am filing this complaint because Equifax is reporting two charge-off accounts with balances that should no longer be reported due to the issuance of 1099-C Cancellation of Debt forms. The reporting of these balances is inaccurate, misleading, and in violation of the Fair Credit Reporting Act ( FCRA ). Details of the Accounts in Question : XXXX. XXXX XXXX Account : Balance Reported : {$18.00} Status : Charge-Off Issue : A XXXX was issued for this account, which means the debt was canceled and is no longer collectible. The account should either reflect a {$0.00} balance or be removed entirely. XXXX. XXXX XXXX Account : Balance Reported : {$1500.00} Status : Charge-Off Issue : A 1099-C was issued for this account as well. The debt is forgiven and should no longer appear on my credit report with a balance. Violation of FCRA : Under the Fair Credit Reporting Act, credit reporting agencies are required to ensure accurate reporting. Once a 1099-C is issued, the debt is considered canceled, and the continued reporting of these balances is misleading and negatively affects my credit profile. Steps I Have Taken : XXXX. Disputed with Equifax : I have contacted Equifax to dispute the inaccuracies and requested that the accounts be updated or removed. No action has been taken to correct this issue. XXXX. Provided Documentation : I have provided evidence of the 1099-C forms to demonstrate that the debts were canceled. Resolution Requested : I request the CFPBs assistance to ensure : 1. Immediate Removal of Both Accounts : Since the debts were canceled and reported to the IRS via 1099-C forms, the accounts should no longer appear on my credit report. 2. Verification by Equifax : Equifax must verify the issuance of the 1099-C forms with the original creditors and update my credit report accordingly. Impact on Me : The inaccurate reporting of these accounts with balances is negatively affecting my credit score, limiting my ability to access financial opportunities, and creating unnecessary stress. I need this matter resolved promptly to reflect accurate and fair reporting. Attachments : I am attaching the following supporting documents : Screenshots of my credit report showing the inaccurate balances. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Va XXXX
Frequently Asked Questions
What is Complaint #11530432 about?
Complaint #11530432 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-14T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.