Vehicle loan or lease -- Managing the loan or lease -- Complaint #11529965
Complaint Overview
Complaint ID: 11529965
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with the interest rate
State: North Carolina
ZIP Code: 27312
Date Received: 2025-01-14T12:00:00-05:00
Date Sent to Company: 2025-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
High sales practices for this vehicle. I do not remember the features of this loan. In my right mind, I would not have agreed to the number of months, interest rates, cost of loan, and monthly rates. Also, this is a vehicle I would not have purchased due to insurance rates, plus gas mileage due to fixed income and budget. I called/carried the car back to return it the next day or so but was told there was no return policy. The salesman and I were to meet up with the general manager but could never everyone at the same place or time. The Salemans took some time off during this process. I have attempted to get a refinance with better rates, shorter terms, and great savings overall, but the amount owed is twice as much as the value of the car.
Frequently Asked Questions
What is Complaint #11529965 about?
Complaint #11529965 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-01-14T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.