Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #11526091
Complaint Overview
Complaint ID: 11526091
Company: Truist Financial Corporation
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Nevada
ZIP Code: 89128
Date Received: 2025-01-11T12:00:00-05:00
Date Sent to Company: 2025-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I applied for an online loan of {$5000.00}. They approved me & sent the contract. There was an addition on the contract that said I have to pay the taxes on the loan. No mention of them having to be paid upfront otherwise I would not have tried to get the loan. Then they said I had to pay {$100.00} application fee, then there was {$370.00} insurance fee, then {$480.00} financial taxes, then {$650.00} stamp fee & now the want an additional fee of {$840.00} loan clearance charges. I have paid all these fees except the {$840.00} via XXXX XXXX card & have the cards & receipts but nothing is showing up on the cards when I check them & they cant be located. This so called Lightstream loan company agents have all of my personal info, name, address, dob, social security number, employer, bank routing number & account number. I have lots of text messages from these XXXX individuals & an emailed & printed contract. I have names of XXXX XXXX phone number XXXX, XXXX, XXXX & also XXXX XXXX XXXX. I am pretty sure that i have been scammed & robbed of my money. Can you please help me with this please??
Frequently Asked Questions
What is Complaint #11526091 about?
Complaint #11526091 was filed against Truist Financial Corporation regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-01-11T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.