Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11474432
Complaint Overview
Complaint ID: 11474432
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Florida
ZIP Code: 33755
Date Received: 2025-01-10T12:00:00-05:00
Date Sent to Company: 2025-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So I tried to transfer money from my XXXX XXXX to my bank account while using their app ( the bank ) and that was on the XXXX. I got an email saying that my recurring transfer is all set but i wouldnt get it instantly I had to wait until the XXXX but i forgot about it and had my card locked so it didnt go through I even got an email saying it didnt go through. Then on the XXXX I got my paycheck and sent XXXX to my bank from XXXX XXXX at XXXX then I see another charge at XXXX from XXXX saying my transfer from XXXX to Wells Fargo is complete. I was thinking maybe that was the transfer I was trying to do like a week ago so I go check to see if its there and it just said pending so I call the people at the bank to see how long it would take and they said they didnt even see that transfer and they cant really do anything on there end.So now at this point i started to get aggravated I had just got my paycheck too but I hang up on them, transfer out the XXXX I sent at XXXX back to my XXXX and figured Id wait for it to finish pending and when I did that there was still no money on my account I called the people back there still saying theres nothing they can do.
Frequently Asked Questions
What is Complaint #11474432 about?
Complaint #11474432 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-01-10T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.