Credit card -- Problem with a company's investigation into an existing problem -- Complaint #11459501
Complaint Overview
Complaint ID: 11459501
Company: Experian Information Solutions INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Wisconsin
ZIP Code: 535XX
Date Received: 2025-01-09T12:00:00-05:00
Date Sent to Company: 2025-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am seeking your assistance in reviewing accounts from companies that are inaccurately reporting late payments. After being laid off, I requested forgiveness for these payments, and they agreed, yet the late remarks are still being reported. Despite reaching out, Ive received no updates, making this my final attempt to resolve the issue.
Frequently Asked Questions
What is Complaint #11459501 about?
Complaint #11459501 was filed against Experian Information Solutions INC. regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-09T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.