Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11442580
Complaint Overview
Complaint ID: 11442580
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 33617
Date Received: 2025-01-08T12:00:00-05:00
Date Sent to Company: 2025-01-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX Subject : Formal Complaint Regarding Inaccurate Late Payment Reporting Third Dispute Dear CFPB, I am filing a formal complaint against Equifax for failing to correct inaccurate information regarding late payments reported on my credit report for the account below : Creditor : XXXX XXXX XXXX XXXX Account Number : XXXX High Balance : {$8200.00} Balance Owed : {$6100.00} Date Opened : XX/XX/XXXX Last Verified : XX/XX/XXXX Late Payment Reported : XX/XX/XXXX This is my third request regarding this matter, following disputes submitted on XX/XX/XXXX and XX/XX/XXXX. Despite these previous disputes, the inaccurate late payment notation remains unresolved. This inaction violates both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). FCRA Violations 15 U.S.C. 1681i : Credit reporting agencies are required to conduct a reasonable investigation into disputed information. The persistence of this inaccurate reporting suggests that Equifax has failed to meet this obligation. 15 U.S.C. 1681a ( c ) : The information reported must be complete and accurate. The late payment for XX/XX/XXXX is inaccurate and inconsistent with my actual payment history. 15 U.S.C. 1681a ( c ) ( 2 ) ( A ) : Consumer reports must exclude inaccuracies in payment history and reflect transactions or experiences as they occurred. TILA Violations 15 U.S.C. 1666b : Creditors are required to send periodic statements at least 21 days before the payment due date. Failure to comply with this provision likely caused the inaccurate reporting. 15 U.S.C. 1637 ( b ) : The periodic statements must accurately disclose the payment history and any obligations. The inaccurate reporting has negatively impacted my creditworthiness, causing undue harm. Evidence of Inaccuracy My payment history for XX/XX/XXXX indicates that this account was paid as agreed and no payments were late. Despite this, Equifax has erroneously reported a XXXX late payment. The two-year payment history attached to my credit report highlights this discrepancy : Equifax Payment History ( Reported ) : XX/XX/XXXX : XXXX late Other months : Paid on time This false late payment contradicts my actual payment records and creates a misleading representation of my financial behavior. Requested Resolution I am formally requesting the following : Immediate removal of the XX/XX/XXXX late payment notation from my credit report. Written confirmation of this correction, along with the procedure followed during the investigation. If the late payment is not corrected, proof validating the accuracy of the claim, including detailed records, communication, and supporting evidence. Legal Expectations Pursuant to the FCRA, I expect a resolution and written response within 30 days of receipt of this letter. Failure to comply with these requirements will constitute a violation of federal law, leaving me no choice but to escalate my complaint, including filing with the Consumer Financial Protection Bureau ( CFPB ) and seeking legal recourse. Conclusion This is an opportunity for Equifax to uphold its legal obligation to ensure the accuracy and fairness of consumer credit reporting. I trust you will address this matter promptly and provide a resolution aligned with the requirements of the FCRA and TILA. Thank you for your immediate attention to this matter. Sincerely, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #11442580 about?
Complaint #11442580 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-08T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.