Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11426011
Complaint Overview
Complaint ID: 11426011
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New Jersey
ZIP Code: 08081
Date Received: 2025-01-07T12:00:00-05:00
Date Sent to Company: 2025-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent in a dispute letter to Equifax for removal of fraudulent account XXXX XXXX XXXX Bank for the amount of {$7900.00} that was opened on XX/XX/year>, which Equifax refuse to remove, which I was sent a letter stating the account was verified. The account could not have been verified because I never opened or authorized for this account to be opened. I was sent a letter from XXXX XXXX XXXX bank after contacting them about this matter, which stating that I would not be responsible for the account above due to their investigation finding me not liable, which I provided to Equifax along with my FTC report and identification. Equifax continues to lie about their investigation about verifying the fraudulent account above and continues to send computer generated letters. If proper investigation with completeness and accuracy per 15 U.S.C 1681e ( b ), Equifax would have found that the account does not belong to me. I provided all documentation that was requested to Equifax. I have disputed this account several times, and request for this account to be removed.
Frequently Asked Questions
What is Complaint #11426011 about?
Complaint #11426011 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-07T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.