Prepaid card -- Trouble using the card -- Complaint #11425608
Complaint Overview
Complaint ID: 11425608
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Massachusetts
ZIP Code: 01701
Date Received: 2025-01-07T12:00:00-05:00
Date Sent to Company: 2025-01-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an Amex eGift Card. XXXX XXXX XXXX XXXX XXXX and shows a balance. I attempt to use this on XXXX using the full and then various amounts under the full value of the card. The transaction is declined. Many people have reported having this problem starting this past year.
Frequently Asked Questions
What is Complaint #11425608 about?
Complaint #11425608 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-01-07T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.