Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11424552
Complaint Overview
Complaint ID: 11424552
Company: PNC Bank N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 91423
Date Received: 2025-01-07T12:00:00-05:00
Date Sent to Company: 2025-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was scammed. I received a call from XX/XX/XXXX XXXX XXXX, caller ID showed XXXX. I was told that my account was a victim of fraud and we needed to transfer money from my checking to my savings account to protect my balance. If I didnt act right away it would take weeks to file for fraud and get my money back. They were very credible and applied pressure so unfortunately I believed it. I was asked to transfer money from myXX/XX/XXXXXXXX XXXX checking account and they said look you are the recipient of the transfer so you know the money is going to you. After that they said they would send me an email to confirm. When I checked my email 2 hours later I seen several fraud alerts. When I called XX/XX/XXXXXXXX they said they never called me and I was scammed. At that moment I requested to freeze the account and filed fraud and scam claims. At that moment the wire was pending and was put on hold. I contacted PNC Bank and they didnt want to help me get any information or try to resolve it. XX/XX/XXXX XXXX XXXX had to re file a claim on XX/XX/year> because they said the wire transfer of {$1500.00} was file incorrectly it should had been filed under scam. XX/XX/XXXXXXXX XXXX has said that they are trying to get PNC to respond and the claim is still pending. PNC has failed to respond. I am concerned there might be an open account under my name or they might use a fake ID with my information to collect the funds I sent with my name as the recipient. I didnt create any account at PNC and have not given them my information. or I am concerned of possibly being a victim of identity theft. It has been more then 30 days since the incident happened and now Im stressing and struggling to pay my bills. I am a single mother and dont have or make a lot of money. This is all I had to get through the holidays and now Im in a bind and hardship. I would appreciate if PNC would help facilitate the process and do a proper investigation of the matter.
Frequently Asked Questions
What is Complaint #11424552 about?
Complaint #11424552 was filed against PNC Bank N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-01-07T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.