Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11392222
Complaint Overview
Complaint ID: 11392222
Company: Transferwise Ltd
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Washington
ZIP Code: 98122
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Regarding Missing Funds in Wise Account Dear Consumer Financial Protection Bureau, I am writing to file a complaint regarding a transaction issue involving Wise ( formerly TransferWise ), which has caused significant financial distress. I loaned my father {$100000.00}, which he has been repaying in two installments of {$50000.00} each via Wise. While I successfully received the first {$50000.00}, I have not received the second {$50000.00}, despite my father initiating the transfer over two months ago. During the transfer of the second installment, there was initially an account number error. However, my father corrected this mistake promptly, and his bank has since confirmed that the funds were sent to Wise. Unfortunately, Wise claims not to have received the funds. I have tried multiple times to resolve this issue directly with Wise, but I am only able to communicate with them via email. They have been unhelpful and continue to deny receipt of the funds. Moreover, I have been unable to reach Wise by phone, and their lack of responsiveness is deeply frustrating. My father 's bank has also contacted Wise but has not received any acknowledgment or resolution from them. This unresolved issue involves a substantial amount of money ( {$50000.00} ) and is causing significant stress and inconvenience. I would greatly appreciate your assistance in resolving this matter. Please let me know if you require additional documentation or further details about the transactions. Thank you for your attention to this matter. Sincerely, XXXX
Frequently Asked Questions
What is Complaint #11392222 about?
Complaint #11392222 was filed against Transferwise Ltd regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.