Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11391954
Complaint Overview
Complaint ID: 11391954
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Maryland
ZIP Code: 20745
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint because Equifax and XXXX continue to report a bankruptcy on my credit report, which I believe to be inaccurate. I disputed this entry with both bureaus, and they verified the information as accurate during the legally mandated 30-day investigation period. However, they failed to provide sufficient documentation to substantiate their findings, and their investigation results claim that the information was verified through U.S. court records. When I contacted the court directly, I was informed that the court does not provide such information to credit reporting agencies. Legal Violations : Failure to Verify Within 30 Days : Under the Fair Credit Reporting Act ( FCRA ) ( 611 ( a ) ( 1 ) ), credit bureaus are required to complete a reinvestigation of disputed information within 30 days of receiving the dispute. If the information can not be verified within this time frame, the FCRA obligates the credit bureau to delete the disputed item from the consumers credit report. Equifax and XXXX failed to meet this requirement, as they did not verify the bankruptcy with a valid source, and instead relied on unverifiable or incorrect information. Reasonable Investigation Standard : The FCRA ( 611 ( a ) ( 1 ) ( A ) ) also mandates that credit bureaus conduct a reasonable investigation when a consumer disputes information. By claiming that the bankruptcy was verified through court records, which the court itself has confirmed it does not provide to credit bureaus, Equifax and XXXX failed to meet this standard. This constitutes a violation of their legal obligation to ensure the accuracy of reported information. Inconsistent Reporting Across Bureaus : XXXX conducted its own investigation of the same bankruptcy entry and removed it from my credit report. This discrepancy demonstrates a lack of consistency in how the XXXX major credit bureaus handle the same information and further calls into question the thoroughness and validity of Equifax and XXXX verification processes. Harm Caused : Equifax and XXXX continued reporting of this unverified and inaccurate bankruptcy entry is causing me significant harm, including damage to my credit profile and lost financial opportunities. Their refusal to remove the entry, despite failing to verify it properly and within the legally required time frame, is unfair, harmful, and unlawful.
Frequently Asked Questions
What is Complaint #11391954 about?
Complaint #11391954 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.