Credit card -- Credit monitoring or identity theft protection services -- Complaint #11391665
Complaint Overview
Complaint ID: 11391665
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: Missouri
ZIP Code: 65301
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For Discover Acct # XXXX Identity, thieves have completely over-run my accounts and created situation where I may have to close my doors until further notice.
Frequently Asked Questions
What is Complaint #11391665 about?
Complaint #11391665 was filed against Discover Bank regarding Credit card specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.