Credit card -- Struggling to pay your bill -- Complaint #11391548
Complaint Overview
Complaint ID: 11391548
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Ohio
ZIP Code: XXXXX
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am currently going through a financial hardship. My pay was significantly cut at work and I am having a hard time making my payments. I called Capital One on XX/XX/year> to see if there was any sort of options that we could explore because I am making payments every month on time but I am still drowning in debt. The interest, almost 30 %, is eating me alive. I'm not looking for a charge off and I'm not looking to skip payments, I'm only looking to make some headway on this debt. I explained this to the agent on the phone and he said the only option they have is to waive late fees for 3 months. I have never been late on a card payment, so this assistance wouldn't actually do anything for me, which I explained to him. He said that they could not help. I asked to speak to his supervisor and she said " my agent already briefed me on the situation, and we have the same system so there's nothing else I can do for you. '' She said that I currently have the lowest interest rate on my card that they provide ( which is NOT true because my other card through the same company is a lower percentage, and so is my husband 's ). She advised me to call back in a few weeks to see if anything changed. I asked what the difference was between now and a few weeks, and she said " nothing, but you could try again. ''
Frequently Asked Questions
What is Complaint #11391548 about?
Complaint #11391548 was filed against Capital One Financial Corporation regarding Credit card specifically about Struggling to pay your bill. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.