Debt or credit management -- Didn't provide services promised -- Complaint #11391366
Complaint Overview
Complaint ID: 11391366
Company: Greenpath, INC.
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Didn't provide services promised
State: Georgia
ZIP Code: 30605
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have never missed or been late on a payment to XXXX. XX/XX/year>, XXXX missed payments for my Target account XX/XX/year>, XXXX missed payments for Target and XXXX XXXX XX/XX/year>, I called XXXX and asked for assistance. XXXX and XXXX XXXX were both caught up on payments but my XXXX XXXX took a XXXX point hit for late payments. XXXX was unable to help with my XXXX XXXX. Wanting to make sure I had written documentation for all conversations at this time, all further messages were through the message portal on XXXX 's website. XX/XX/XXXX, asked about missed payment. Followed up on XX/XX/XXXX. No response XX/XX/year>, asked about not getting responses. No response. XX/XX/XXXX, asked about no payments being made in XXXX. None. Not a single payment to any of my accounts has been made in more than 30 days. No response Tried calling was on hold for an hour. Message about leaving a call back number but was never given the option to leave a call back number. Tried chatting on the greenpath portal chat bot and got the message " system can not assign agent to the request '' XXXX got a payment from me on XX/XX/XXXX and XX/XX/XXXX but has not made any payments to my creditors in more than 30 days.
Frequently Asked Questions
What is Complaint #11391366 about?
Complaint #11391366 was filed against Greenpath, INC. regarding Debt or credit management specifically about Didn't provide services promised. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Greenpath, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Greenpath, INC.?
Yes, visit the Greenpath, INC. company profile at readthecomplaint.com/company/greenpath-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.