Credit card -- Trouble using your card -- Complaint #11384339
Complaint Overview
Complaint ID: 11384339
Company: Clgf Holdco 1, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: 94551
Date Received: 2025-01-04T12:00:00-05:00
Date Sent to Company: 2025-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off this card. I was checking it as they are VERY scrupulous and they seem to be FRAUDULENT. I will give all examples as they need to be investigated ASAP! Please. I would turn this into the atty generals office, but they seem to be untrustworthy with investigation unless it tickles his fancy. XXXX. I had a XXXX balance, but the card continued to get declined. I never placed a hold on the card. It got declined numerous times at dominoes pizza. I then called over to Milestone credit. They lied, blatantly. I am XXXX severely now and a severe XXXX. She claimed a " hold '' was placed on my account due to FRAUD, but I caught her in a lie. How! Well, if a fraud is on a person 's account you need to CONTACT the consumer immediately and speak to them about it. This never HAPPENED. They lied! And, they got caught. 2. When you call this company called milestone credit card, the only way you can access your credit account is by punching in the last four digits of your social security number which is frightening. I have tried to bring this to their attention before, but they have ignored me. It should be the last four of your credit card, then the last four of your social for security purposes. Any XXXX, XXXX, or XXXX, stalker, or XXXX of the three people who have stolen my identity could call to get my credit card information and decide to mess around with me, harass me through my credit card which is illegal, and to harass me, and get my credit information with my XXXX number is extremely illegal. They lied! Blatantly! After I spoke with them they released the hold, but I want them held accountable for this. 3. When I called today, my balance was WAY off. There is no explanation of it either. Usually on credit cards you can access this information and the charges. Nothing. There is some sort of fraud happening with this company. Please investigate. Also, why are you not asking for who the company is? Do you not need this information to investigate them? RIGHT?
Frequently Asked Questions
What is Complaint #11384339 about?
Complaint #11384339 was filed against Clgf Holdco 1, LLC regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-01-04T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.