Student loan -- Dealing with your lender or servicer -- Complaint #11384279
Complaint Overview
Complaint ID: 11384279
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: South Carolina
ZIP Code: 29072
Date Received: 2025-01-04T12:00:00-05:00
Date Sent to Company: 2025-01-23T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have reached out to Federal Student Aid on several occasions to have my PSLF payment counts reconsidered and corrected. My request has gone well beyond the 90 day processing window. According to the federal guidelines I should receive payment credit for the months of XXXX through XXXX of XXXX because I had been automatically placed on the SAVE repayment plan. I did not opt for this plan, so I was forced to be on it. Once the correction is made I will have 118 of my 120 payments required for PSLF. Then my plan is to buyback the last 2 months. However, the severe delay in processing my reconsideration has caused me mental anguish. My timeline is below : XX/XX/XXXX @ XXXX XXXX EST I submitted my reconsideration request on XX/XX/XXXX. XX/XX/XXXX @ XXXXXXXX XXXX EST Called FSA to check on reconsideration for PSLF counts. XX/XX/XXXX @ XXXXXXXX XXXX EST Called FSA to check on reconsideration for PSLF counts. Was told that it was in the final stage of consideration and I should be notified by next week. XX/XX/XXXX Called FSA and spoke to XXXX to check on reconsideration request. She stated that my case has been escalated and is being worked now. She gave me the case number for this call as XXXX.
Frequently Asked Questions
What is Complaint #11384279 about?
Complaint #11384279 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-01-04T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.