Mortgage -- Struggling to pay mortgage -- Complaint #11377118
Complaint Overview
Complaint ID: 11377118
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: California
ZIP Code: 93304
Date Received: 2025-01-03T12:00:00-05:00
Date Sent to Company: 2025-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I started covid modification with XXXX XXXX Mortgage Fall XXXX. XXXX gave loan to PHH. PHH did not complete modification process until XX/XX/XXXX. All papers were submitted by XX/XX/XXXX. We applied for the modification because of illness and financial struggles during covid 19. My partner passed XX/XX/XXXX. I submitted death certificate document to PHH. XX/XX/XXXX PHH raised my payment. PHH had documents verifying my partners ' death and income reduced by 50 %. PHH continues to claim extra charges of {$2000.00} each year. PHH is not giving accurate information regarding my payments. PHH continues to increase my payments. I have attempted to resolve the entire year of XXXX. However, each customer representative delivers contradicting information. I spoke with relations manager XXXX XXXX XX/XX/XXXX. XXXX XXXX is not able to confirm that he has looked over the records. XXXX XXXX XXXX could only state the Dedicated Department handles everything and the Dedicated Department is not available to speak with customers. Thank you XX/XX/XXXX XXXX
Frequently Asked Questions
What is Complaint #11377118 about?
Complaint #11377118 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-01-03T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.