Payday loan, title loan, personal loan, or advance loan -- Getting the loan -- Complaint #11376756
Complaint Overview
Complaint ID: 11376756
Company: Klarna Ab
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Getting the loan
State: North Carolina
ZIP Code: 28262
Date Received: 2025-01-03T12:00:00-05:00
Date Sent to Company: 2025-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I did a BNPL loan for merchandise that was returned to companies. XXXX XXXX XXXX XXXX XXXX {$54.00} XXXX XXXX XXXX XXXX - XX/XX/2024 {$190.00} The refunds were returned to the credit card on file, which was Klarna and totaled {$250.00}. All my loans were already paid off, and I owe Klarna nothing. When I inquired about receiving the credit, it was put on Klarna Balance, a virtual credit card. I tried several times to use the card to no avail. I understand Klarna 's policy that these funds can not be withdrawn but can be applied toward loans and/or purchases. Heres the conundrum : 1 ) I was instructed to use Klarna Balance as my default payment option until the funds are used, but that does not work. I even added {$5.00} to try activating the card, Additionally, Klarna Balance is not available as a payment option at any online store checkout. 2 ) Klarna Credit, which is a different entity from Klarna Balance, continues to deny me credit. This prevents me from using the {$250.00} credit/refund to pay off a loan. 3 ) Customer service advised me to wait until Klarna starts giving credit again. 70 % of customer service is AI. Unfortunately, the human representatives have the bare minimum of information and conversations quickly go in circles.
Frequently Asked Questions
What is Complaint #11376756 about?
Complaint #11376756 was filed against Klarna Ab regarding Payday loan, title loan, personal loan, or advance loan specifically about Getting the loan. It was received by the CFPB on 2025-01-03T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.