Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #11346217
Old Debt Reappears on Credit Report After Being Removed
Complaint Overview
Complaint ID: 11346217
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: Texas
ZIP Code: 77085
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The reappearance of old information on a credit report can negatively impact a consumer's credit score and ability to obtain new credit.
Consumer Sentiment: negative
Topics: Credit reporting, Incorrect information, Outdated information
AI Analysis
CFPB complaint 11346217 was filed against CAPITAL ONE FINANCIAL CORPORATION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported that old information reappeared on their credit report, which was previously removed or should have fallen off. The complaint was received on December 31, 2024 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should dispute any inaccurate or outdated information with the credit bureau and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reporting information.
Regulatory Insight
Credit furnishers must ensure the information they report to credit bureaus is accurate and up-to-date, and that outdated information is removed as required by law.
Resolution Likelihood
mixed
State-Specific Consumer Protections
This issue is occurring across various states as consumers seek to maintain accurate credit histories.
Industry Comparison
This is a common issue within the credit reporting industry, affecting many consumers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11346217 about?
CFPB complaint 11346217 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Old information reappears or never goes away". This complaint was filed against CAPITAL ONE FINANCIAL CORPORATION on December 31, 2024.
Which company is complaint 11346217 filed against?
Complaint 11346217 was filed against CAPITAL ONE FINANCIAL CORPORATION. You can view all complaints against this company on their profile page at /company/capital-one-financial-corporation.
What was the company's response to complaint 11346217?
CAPITAL ONE FINANCIAL CORPORATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11346217 filed?
Complaint 11346217 was received by the CFPB on December 31, 2024. It was sent to CAPITAL ONE FINANCIAL CORPORATION on December 31, 2024.
What state was complaint 11346217 filed from?
Complaint 11346217 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 11346217?
Dispute information is not available for complaint 11346217.
What product category is complaint 11346217 about?
Complaint 11346217 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 11346217 submitted?
Complaint 11346217 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11346217?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reporting information. This relates to a Credit reporting or other personal consumer reports complaint against CAPITAL ONE FINANCIAL CORPORATION involving "Incorrect information on your report".
How likely is complaint 11346217 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11346217?
This complaint is rated as medium risk. The reappearance of old information on a credit report can negatively impact a consumer's credit score and ability to obtain new credit.
What regulatory actions apply to complaint 11346217?
Credit furnishers must ensure the information they report to credit bureaus is accurate and up-to-date, and that outdated information is removed as required by law. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 11346217?
Consumers should dispute any inaccurate or outdated information with the credit bureau and the furnisher of the information.
Are there state-specific protections for complaint 11346217?
This issue is occurring across various states as consumers seek to maintain accurate credit histories. This complaint was filed from Texas.
How does complaint 11346217 compare to industry norms?
This is a common issue within the credit reporting industry, affecting many consumers.
What steps should a consumer take if old information reappears on their credit report?
The consumer should immediately dispute the inaccurate information with both the credit reporting agency and the original creditor or debt collector. They should provide documentation to support their claim that the information is old or was previously removed.
Under what circumstances can old information reappear on a credit report?
Old information can reappear if it was never properly removed, if a debt was sold or transferred and the new owner re-aged the debt, or due to errors in the reporting process. However, the FCRA sets limits on how long most negative information can remain on a report.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.