Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #11345818
Complaint Overview
Complaint ID: 11345818
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: North Carolina
ZIP Code: 287XX
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attempted to wire money out of my bank account at Wells Fargo via online banking. I followed all steps, reported all codes that verified my identity and considered the transfer complete. The bank called me to verify details of the wire, but then got personal, asking how I knew the person and what the wire was for. I became upset at their intrusion and XXXX XXXX XXXX XXXX and there were a series of calls and hang ups between the bank and myself. I wanted this wire to be a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX but I didnt think my bank had any right to know that. Once Id verified who I was and that the amount and recipient were correct the transfer should have been completed. Is that not their job? I did relent, answered their questions, they agreed to release the transfer but XXXX hours later I got an email from them that the transfer had not been successful. During another XXXX minute call, I learned Id waited too long to answer their questions and Id have to resubmit my wire request. Instead, XXXX moving all my money to XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #11345818 about?
Complaint #11345818 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.