Checking or savings account -- Problem caused by your funds being low -- Complaint #11345491
Complaint Overview
Complaint ID: 11345491
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: New Jersey
ZIP Code: 070XX
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo have been stealing from my account by reordering transactions and charging overdraft fees for the last two years. I have taken screenshots as proof to which they fail to return the fees citing I am only allowed one refund a year despite proof of them reordering transactions or the pending transaction is made to look like it was cleared days before in order to incur charges. Most recently XXXX XXXX I took screenshots of the ending daily balance of {$340.00} posted at XXXX EST. At XXXX EST i transferred over {$270.00}, {$19.00}, and {$49.00} each from XXXX which is a total amount of {$340.00} clearing out the debt ( overdrafted amount ) posted. At XXXX, I received a message from Wells Fargo saying that my account was overdrafted by - {$19.00}. Checking my account that morning I noticed that the XXXX XXXX XXXX charge of {$76.00} to {$96.00}. This is a difference of {$20.00} which would account for the - {$19.00} that was only added the following day which was XXXX. XXXX XXXX, around XXXX I received a notification that they were charging my account with another overdraft fee of {$35.00} for a {$500.00} transaction that I had covered with the money Id deposited the night before. This would not have made any sense based on the screenshots provided. This is one of the many times that Wells Fargo have predatory stealing from my account by reordering transactions and/or making pending transactions appear to have cleared days prior to the date in which it actually cleared while my account is either already overdrawn or close to a XXXX balance. I have bought this situation to their attention numerous times with the same kind of proof that they refuse to thoroughly verify with the exception of one time they did find their error and refunded me.
Frequently Asked Questions
What is Complaint #11345491 about?
Complaint #11345491 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.