Prepaid card -- Problem with a purchase or transfer -- Complaint #11345195
Complaint Overview
Complaint ID: 11345195
Company: Block, INC.
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Washington
ZIP Code: 98144
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I purchased a online product from XXXX a pink tablet with a mouse and keyboard. From XXXX XXXX XXXX trading company..and the tablet has software that makes duplicate banking apps but you can not access those duplicate banking app but you can see them under your and it allows them to steal your direct deposits..and federal government benefits..it also allows them to access your debit or credit card without you being able to control it.XXXX XXXX XXXX company has stolen XXXX federal benefits checks through a electronic device that I purchased online through XXXX from. My XXXX XXXX ... which that electronic device makes duplicate copies of apps..but you can not access them but you can see them..the tablet came like that ..that I purchased from XXXX
Frequently Asked Questions
What is Complaint #11345195 about?
Complaint #11345195 was filed against Block, INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.