Prepaid card -- Unexpected or other fees -- Complaint #11345114
Complaint Overview
Complaint ID: 11345114
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Maryland
ZIP Code: 21221
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX at XXXX AM I was notified by my phone that there was a transaction from Cash App, which made my Cash App balance negative. I immediately looked at the transaction and did not recognize the merchant. XXXX the merchant and got too many answers to even figure out who to contact directly because I didnt make this transaction Immediately afterwards, I contacted Cash App and within a few hours I was denied by Cash App and the reason was I authorize the transaction which is completely untrue. Not only did I not authorize this transaction I do not know who the merchant is I I wasnt even awake when it was made. It wasnt made online or on the phone by me. I also explained to Cash App that they should be able to see that my card was not only locked, but it didnt even have enough funds in the account. I looked up what to do when your account is in negative balance with Cash app and why it happens and none of the reasons were applicable to me. I didnt authorize it. I did not tip anyone and there were any late charges with this merchant.
Frequently Asked Questions
What is Complaint #11345114 about?
Complaint #11345114 was filed against Block, INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.