Vehicle loan or lease -- Problem with a company's investigation into an existing problem -- Complaint #11345086
Complaint Overview
Complaint ID: 11345086
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Illinois
ZIP Code: 60409
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I mailed a dispute letter to Capital One Auto Finance because they are reporting my auto loan with a balance of over {$20000.00} even though this account was included in a bankruptcy and it should not longer be listed on my credit report. I requested an update because this is seriously hurting my credit but their company failed to respond. It has been over 40 days since my initial dispute and their company violated my rights under the fair credit reporting act and the bankruptcy code.
Frequently Asked Questions
What is Complaint #11345086 about?
Complaint #11345086 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.