Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11345011
Complaint Overview
Complaint ID: 11345011
Company: Esusu, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 20176
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Regarding Unreported Rental Payments by XXXX Dear CFPB Team, I am writing to formally submit a complaint against XXXX regarding their failure to update and report my on-time rental payments for XX/XX/XXXX and XX/XX/XXXX. This action, or lack thereof, is a violation of the Fair Credit Reporting Act, specifically 15 USC 1681. Under 15 USC 1681, consumer reporting agencies like XXXX are required to maintain accurate and up-to-date information regarding a consumer 's credit history. The failure to report my on-time rental payments undermines my creditworthiness and may adversely affect my XXXX XXXX. I have attached screenshots of my rental payment records for the aforementioned months, which clearly show that these payments were made in a timely manner. These documents serve as evidence that XXXX reporting is inaccurate and does not reflect my responsible payment history. I kindly request that the CFPB investigate this matter and take appropriate action against XXXX to ensure that they rectify this issue by updating my rental payment information in accordance with federal law. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely,
Frequently Asked Questions
What is Complaint #11345011 about?
Complaint #11345011 was filed against Esusu, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Esusu, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Esusu, INC.?
Yes, visit the Esusu, INC. company profile at readthecomplaint.com/company/esusu-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.