Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #11338768
Complaint Overview
Complaint ID: 11338768
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Colorado
ZIP Code: 80021
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried signing up for Experian to place a freeze on my credit. They froze my credit but stated they could not verify my identity to create an account and offered no solutions to it. I am now trying to unfreeze my credit with Experian so I can apply for a credit card. They continue to state they can not verify my identity on the account so will not take any further action. I have tried calling 2 separate customer service numbers ( the only ones I can find on the website ) and they are automated systems that will not connect me to a representative or resolve the issue as I do not have a pin number ( I never received one from Experian ). I have attempted to verify my information online with Experian and have heard nothing back. I attempted to download the app to try to access/ verify my account. It says my phone number is correct but will not send me a verification code to access my account. I have no idea what else to do or who else to contact to get my credit unfrozen.
Frequently Asked Questions
What is Complaint #11338768 about?
Complaint #11338768 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.